OUR POLICIES

Who we are

We are a custom furniture workshop where you can order exquisite and modern furniture on your custom orders

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

ORDER PROCESSING:

Checkout:

When you checkout with your selected products,  a new page is generated with your address and contact information and then you have to choose your payment method.

Payment

As our all orders are proceeded on custom basis so we have to charge an advance payment in order to make sure our order is completed successfully and our expert workers can start their work that is completed dedicated for your product. Therefore, We allow two payment methods:

1: CASH ON DELIVERY WITH HALF ADVANCE PAYMENT:

 When you choose this payment method, our representative will call you with in hours and will confirm your order and will ask you to make a specific payment through Jazzcash and the rest payment will be done on delivery. 

To tackle with the problems arising in ou country where advance payments are a bit cause of stress and sometimes comes under different activities are cyber crime, we tend to receive payments through jazzcash and our complete information is given to you such as receiver nam. details and personal contact and if you are in same city (LAHORE) we can collect payment by sending our representative to your address where decided amount can be transferred. and rest of payment at the time of delivery.

2. DEBIT/CREDIT CARD:

We have partnered with SAFEPAY to proceed online payments. 

Want to know more about SafePay?

https://getsafepay.pk/

 

Order Processing:

When payments are made, we confirm your order details and contact you before proceeding your order and ask you about your custom modifications in the order.

During the production process, we tend to keep in touch with the customers and update them about their order through emails and Whatsapp.

 

Cancellation/Refund/Exchange:

You can cancel an order with in a specific time period that is after three days from the day of first payment made by contacting us through email or contact number and refund is made possible under two – five business but processing charges of our payment partners are deducted from their side so we can’t do anything at that specific amount and the remaining amount is sent back to you.

*YOU CAN CANCEL THE ORDER WITH IN THREE DAYS OF ADVANCE PAYMENT MADE OR BEFORE THE PRODUCTION PERIOD BUT NOT IN THE MIDDLE OF PRODUCTION OR AT THE TIME OF DELIVERY*

As mentioned that our all order are prepared custom based so it is not possible to actually exchange the final product. 

 

Shipping Policy:

There are two possible manners of shipping.

  1. You can pick up from our workshop that is located near Defense Ghazi Road when order is completed.(Exact Address will be given to you through email or call when order is processed)
  2. You can ask us to send us the product to you but you will have to pay the shipping cost.